QA & Training

The systems behind the results.

A QA program that actually prevents allegations and a training curriculum that produces agents who sell on day one.

50%+
Allegation Reduction
#1
QA Performing Channel
95%
Graduation Rate
5+
Years in Production
QA Program

Dual-Scorecard Framework

Most QA programs lump compliance and quality into one score. That hides where agents actually break down. We separate them because they serve different purposes.

Compliance is pass/fail. Regulatory-driven. Non-negotiable.
Quality is coaching-driven. Call experience, rapport, technique.
Tied directly to the script tool — closed-loop system
Catches issues during the call, not days later
Audit-ready documentation at all times
🛡️ QA Scorecard
Compliance Score
Guaranteed Pass
Quality Score
Coaching-Driven
Allegation Reduction50%+ YOY
Scoring ModelDUAL
Training Program

Learn it. Apply it. Prove it. Every day.

Most training programs are slide decks and videos. Ours is built around the actual call. We dissect every step of the process, then build the training around it — so agents learn by doing, not watching.

Morning: learn the systems, tools, and call steps for the day
Afternoon: hands-on practice applying what they learned
Every day: agents practice on live scenarios, not hypotheticals
Graduation: agents must pass a full QA-scored mock call, beginning to end
95% pass rate to nesting — agents are selling on day one
📚 Training Results
Graduation Rate95%
Close Rate Increase+40%
In Production5+ YEARS
Used ByInternal + Vendor
Readiness at Graduation
Production-Ready

Ready to fix your QA and training?

Free 30-minute discovery call. We’ll diagnose where your floor is breaking down.

Book a Discovery Call info@repreadysolutions.com